In compliance with the Personal Data (Privacy) Ordinance (hereinafter referred to as “the Ordinance"), Hanson Insurance Services Limited (hereinafter referred to as “the Company”) would like to inform you of the following:

 

From time to time, it is necessary for you to supply the Company with personal data in connection with the application for and provision of insurance products and services as well as the carrying out by the Company of other services relating to these insurance products and services.  Failure to supply such data may result in the Company being unable to process your insurance applications or to provide or continue to provide the insurance products and services and/or the related services to you.  Data may also be collected by the Company from you in the ordinary course of the Company's business, for example, when you lodge insurance claims with the Company or generally communicate verbally or in writing with the Company, by means of documentation or telephone recording system, as the case may be.

 

PURPOSES FOR COLLECTING PERSONAL DATA

Personal data relating to you may be used for the following purposes:

  1.  processing applications for insurance products and services;

  2. providing insurance products and services to you and processing requests made by you in relation to our insurance products and services, including but not limited to requests for addition, alteration or deletion of insurance coverage, setting up of direct debit facilities as well as cancellation, renewal, or reinstatement of insurance policies;

  3. processing, adjudicating and defending insurance claims as well as conducting any incidental investigation;

  4. performing functions and activities incidental to the provision of insurance products and services such as identity verification, data matching and reinsurance arrangement;

  5. exercising the Company's rights in connection with the provision of insurance products and services to you from time to time, for example, to recover indebtedness from you;

  6. designing insurance products and services with a view to improving the Company's service;

  7. preparing statistics and conducting research;

  8. marketing services, products and other subjects (please see further details in paragraph 4. of this Statement);

  9. complying with the obligations, requirements and/or arrangements for disclosing and using data that bind on or apply to the Company or that it is expected to comply according to:

    • any law binding or applying to it within or outside the Hong Kong Special Administrative Region (hereinafter referred to as "Hong Kong") existing currently and in the future;

    • any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of insurance or financial services providers within or outside Hong Kong existing currently and in the future; or

    • any present or future contractual or other commitment with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of insurance or financial services providers that is assumed by or imposed on the Company by reason of its financial, commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self regulatory or industry bodies or associations;

  10. complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information and/or any other use of data and information in accordance with any programs for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities;

  11. enabling an actual or proposed assignee, transferee, participant or sub-participant of the Company's rights or business to evaluate the transaction intended to be the subject of the assignment, transfer, participation or sub-participation; and

  12. any other purposes relating to the purposes listed above.

 

TRANSFER OF PERSONAL DATA

Personal data held by the Company relating to you will be kept confidential but the Company may provide such data to the following parties for the purposes set out in paragraph 2. of this Statement:

  1. any agent, contractor or third party service provider who provides services to the Company in connection with the operation of its business including administrative, telecommunications, computer, payment, data processing, storage, investigation and debt collection services as well as other services incidental to the provision of insurance products and services by the Company (such as loss adjusters, claim investigators, debt collection agencies, data processing companies and professional advisors);

  2. any other person or entity under a duty of confidentiality to the Company which has undertaken to keep such data confidential;

  3. reinsurance companies with whom the Company has or proposes to have dealings;

  4. any person or entity to whom the Company is under an obligation or otherwise required to make disclosure under the requirements of any law or rules, regulations, codes of practice, guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of insurance or financial services providers binding on or applying to the Company or with which the Company is expected to comply, or any disclosure pursuant to any contractual or other commitment of the Company with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of insurance or financial services providers, all of which may be within or outside Hong Kong and may be existing currently and in the future;

  5. any actual or proposed assignee, transferee, participant or sub-participant of the Company's rights or business;

  6. third party reward, loyalty, co-branding and privileges program providers;

  7. co-branding partners of the Company; and

  8. external service providers (including but not limited to mailing houses, telecommunication companies, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that the Company engages for the purposes set out in paragraph 2.8) of this Statement.

 

Such information may be transferred to a place outside Hong Kong.

 

USE OF PERSONAL DATA IN DIRECT MARKETING

The Company may use your personal data in direct marketing.  Save in the circumstances exempted in the Ordinance, the Company cannot so use your personal data without your consent (which includes an indication of no objection).  In this connection, please note that:

 

  1. the name, contact details, products and services portfolio information, transaction pattern and behavior, financial background and demographic data of you held by the Company from time to time may be used by the Company in direct marketing;

  2. the following services, products and subjects may be marketed:

    • insurance and related services and products;

    • reward, loyalty or privileges programs and related services and products; and

    • services and products offered by the co-branding partners of the Company;

  3. the above services, products and subjects may be provided by the Company and/or:

    • third party reward, loyalty, co-branding or privileges program providers; and/or

    • co-branding partners of the Company.

 

If you do not wish the Company to use your personal data in direct marketing as described above, you may exercise your opt-out right by notifying the Company.  You may write to the Data Protection Officer of the Company at the address or fax number provided in paragraph 5. of this Statement, or provide the Company with your opt-out choice in the relevant application form (if applicable).

 

DATA ACCESS AND CORRECTION RIGHT

In accordance with the Ordinance, you have the right to check whether the Company holds personal data about you and to require the Company to provide a copy of such data (data access right) and to correct the data which is inaccurate.  Such requests can be made in writing to the Corporate Data Protection Officer of the Company by mail to 35/F, Morrison Plaza, 9 Morrison Hill Road, Wan Chai, Hong Kong or by fax to (852)28917063.

 

You also have the right, by writing to the Company's Data Protection Officer at the address or fax number provided in paragraph 5. of this Statement, to request for the kinds of personal data held by the Company.

 

The Company keeps your personal data only for a period reasonably necessary for any of the above purposes or as prescribed by the applicable laws or regulations.

 

Should you have any query with this Statement, please do not hesitate to contact our Data Protection Officer.

 

According to the Ordinance, the Company has the right to charge a reasonable fee for the processing of any data access request.

 

Nothing in this Statement shall limit the rights of the customers under the Ordinance.

 

The Company retains the right to change this Statement.

PERSONAL INFORMATION COLLECTION STATEMENT (HEREINAFTER REFERRED TO AS “THE STATEMENT")